"A central premise behind Creating WE is that "to get to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depends on the quality of conversations. Everything happens through conversations!" – Judith E. Glaser
Conversations are Moments of Contact – when two parties come face-to-face with each other in the pursuit of their greatest ambitions. Whether it is individuals, teams, or clients and vendors, the conversations that take place can determine success or failure. Will such interactions provoke a sense of threat and fear, or will they inspire anticipation and hope? Will their outcomes be fruitful, or will they lead to unintended consequences and risks that threaten the health and wealth of a business, and the relationships of the parties involved? Leadership success, or failure, hinges on a leader's ability to understand what is happening in these Moments of Contact.
Benchmark deconstructs the formative junctures in every working relationship, giving leaders invaluable insights about human and organization behavior. Rather than ‘faltering’ in such moments, Benchmark clients learn to use them to drive the success of all concerned.
"Deconstructing conversations enables us to analyze the relationship between words we use and their underlying impact on our neurophysiology and relationships."
– Judith E. Glaser